Privacy policy

1. Who controls your data

LATAMTravellers is the data controller for website sales and support. Contact: support@latamtravellers.com; Address: Unit A123 4-6 Greatorex Street, London, United Kingdom, E1 5NF.

2. What we collect

  • Identity & contact: name, email, billing address.

  • Order & device: orders, plan details, device model/OS (for support).

  • Payment: processed securely by our payment provider (we do not store full card details).

  • Technical: IP, browser, cookies/analytics.

  • Support: messages, screenshots.

3. How we use data (lawful bases)

  • Perform contract: process orders, deliver eSIMs, provide support.

  • Legitimate interests: prevent fraud, improve site, analytics, non-intrusive marketing to existing customers.

  • Legal obligations: tax/records, responses to lawful requests.

  • Consent: email marketing where required; non-essential cookies.

4. Sharing

We share data with trusted processors only as needed:

  • Shopify (store platform & hosting)

  • Payment providers (e.g., Shopify Payments/Stripe)

  • Telecom resellers/Network Partners (to provision your eSIM)

  • Email/CRM, analytics, and support tools

We require processors to protect data under contracts consistent with UK GDPR.

5. Transfers

Your data may be transferred outside the UK/EU (e.g., to Shopify/partners). We use adequacy, SCCs, or equivalent safeguards where required.

6. Retention

Order records: 7 years (tax). Support logs: up to 24 months. Marketing data: until you unsubscribe or request deletion.

7. Your rights

You can request access, correction, deletion, restriction, portability, and object to processing. You may withdraw consent at any time.
 Contact: support@latamtravellers.com.
 You can complain to the ICO (ico.org.uk); we’d appreciate the chance to resolve concerns first.

8. Marketing

We’ll only send marketing with your consent (or to existing customers where permitted). You can unsubscribe anytime.

9. Security

We implement technical/organisational measures; however, no online service is 100% secure.

10. Cookies

See our Cookie Policy for details and preferences.