Terms of service

LATAMTravellers (“LATAMTravellers”, “we”, “us”, “our”) sells prepaid eSIM data plans for travellers. We are registered in the United Kingdom at Unit A123 4-6 Greatorex Street, London, United Kingdom, E1 5NF. Company number: 16928287. Contact: support@latamtravellers.com.

We act as a reseller of connectivity provided by third-party telecom partners (“Network Partners”). We are not a mobile network operator.

2. Using our website

By accessing our website or purchasing a plan you agree to these Terms. You must be 18+ and legally capable of entering a contract.

3. Products & important limitations

  • eSIM compatibility: You are responsible for checking your device supports eSIM and is unlocked.

  • Activation & coverage: Activation steps vary by plan/partner. Coverage, speeds, latency and availability are not guaranteed and depend on local networks. Tethering/hotspot may be restricted by the Network Partner.

  • Service type: Plans are typically data-only; voice/SMS and emergency calls (e.g., 112/999) are generally not supported.

  • Fair use/KYC: Plans may be subject to fair-usage, throttling, KYC, or roaming restrictions applied by Network Partners. We may suspend service for breach (see Acceptable Use).

  • Start date & validity: Each plan has a validity period (e.g., 7/15/30 days) and data allowance. Validity generally starts upon first connection/activation as stated on the product page.

4. Ordering & contract formation

Your order is an offer to buy. We accept when we deliver the QR code/eSIM profile or otherwise confirm provisioning. We may decline an order (e.g., fraud screening, regulatory limits, lack of availability).

5. Prices & payment

Prices are shown in your checkout currency and include applicable taxes where required. You authorise us (or our payment provider) to charge the total at checkout.

6. Digital content & cancellations (UK consumer info)

eSIM profiles are digital content delivered electronically. By purchasing you request immediate supply and acknowledge that once delivery/activation begins you lose the right to cancel under the Consumer Contracts Regulations 2013. This does not affect your statutory rights for faulty digital content (Consumer Rights Act 2015).

7. Refunds

Our specific Refund Policy forms part of these Terms. In summary, we’ll refund where the plan cannot be delivered or activated due to our/partner fault and you’ve followed the troubleshooting steps. We cannot refund for incompatible devices, user error, used data, or local coverage/performance variations.

8. Your responsibilities

You agree to:

  • Use the service lawfully and in line with our Acceptable Use Policy.

  • Follow the activation instructions and keep the QR/eSIM profile secure.

  • Not resell, transfer, or share the plan except for personal travel use.

9. Intellectual property

All website content, brand assets, and designs are our or our licensors’ property. You may not copy, modify, or use them without permission.

10. Liability

Nothing limits liability for death/personal injury caused by negligence, fraud, or rights that cannot be excluded by law. Otherwise, to the maximum permitted by law:

  • We are not liable for indirect or consequential losses, loss of profit, or loss caused by network availability/speeds or device incompatibility.

  • Our total liability for any claim related to a purchase is limited to the amount you paid for that purchase.

11. Suspension/termination

We may suspend or terminate access where you breach these Terms or applicable laws, or as required by a Network Partner/regulator.

12. Changes

We may update these Terms (e.g., to reflect law or service changes). The version at purchase time applies to that order.

13. Governing law

These Terms are governed by the laws of England and Wales. Courts of England have exclusive jurisdiction, except you may have mandatory local consumer rights if you reside elsewhere in the UK.

Contact: support@latamtravellers.com